Answers to commonly asked questions about our platform
End-to-end encryption ensures that only the sender and recipient
can access the content of a message. The information is encrypted
on the sender's device and can only be decrypted by the intended
recipient, preventing any intermediaries, including the platform
provider, from accessing the data.
No, forgetting or losing your encryption key means that your
encrypted data cannot be accessed. This is a crucial security
measure to ensure that even if someone gains unauthorized access
to your account, they won't be able to decrypt and view your
messages or files.
Self-destructing messages are designed to automatically delete
themselves after a specific period or upon being read by the
recipient. However, it's important to note that the feature only
removes the message from the devices involved in the conversation.
Recipients may take screenshots or use other means to capture the
content, which is beyond the platform's control.
Losing your device doesn't automatically compromise your account's
security. It's recommended to contact our support team as soon as
possible to disable the two-factor authentication on your lost
device and set up the authentication on your new device. This
process will help protect your account from unauthorized access
while ensuring you can regain access to it.
No, we strictly adhere to a privacy-centric approach. Your
personal information is never shared, sold, or monetized. We
prioritize your privacy and ensure that your data remains
confidential and only accessible to you.
Yes, you can access our platform on multiple devices. Your
encrypted data remains synced across all devices, allowing you to
seamlessly communicate and access your files and messages from
anywhere.
Our platform provides ample storage space for your files and
documents. However, there may be storage limitations based on the
pricing plan you choose. We offer flexible plans to suit your
needs and provide options to upgrade if you require additional
storage capacity.
Yes, you can export your data from the platform. We offer export
features that allow you to download your messages, files, and
documents, ensuring you have a local copy for backup or migration
purposes. It provides you with greater control and flexibility
over your data.